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Version: v3

FAQ

How does some feature work in NUO-STEMS?​

Conversion get's "stuck" at some %​

It might happen for various reasons, but the most common one - your anti-virus (almost solely on Windows) deleted some files that NUO-STEMS installed.
To fix it there are 2 options:

  1. Disable anti-virus & re-install NUO-STEMS
  2. Download & place necessary files manually
    1. Download installation archive:
      1. For example, for version 3.0.0 it is: https://nuo-stems.fra1.cdn.digitaloceanspaces.com/nuo-stems-3-3.0.0-x64.nsis.7z
      2. If you use another version - replace 3.0.0 with the version you're using
    2. Extract it
    3. Place the "extraResources" folder (inside the "resources" folder) here: C:\Users\%YOUR_USER%\AppData\Local\Programs\NUO-STEMS-3\resources\extraResources
  3. If issue is still present:
    1. restart NUO-STEMS
    2. press "Start Processing"
    3. wait for it to get "stuck" on whatever % it gets stuck for you
    4. wait 5 more minutes
    5. Go to "Settings" -> "Advanced" -> "Open Logs"
    6. Send me"main.log" file from the folder that opened

In case you have issues with the second option - feel free to write mehere

Why it happens?

Windows Defender. NUO-STEMS is not "signed" on Windows because it's incredible hard to obtain "EV Certificate". You need to have a company, various checks etc. At some point I tried to do that, but failed due to being situated in Ukraine. There are no such issues on Mac OS - everything is properly signed there.

Can NUO-STEMS replace Stem Creator by Native Instruments?​

First of all, here is the fix to Stem Creator to make it work with latest versions of Mac OS:link

Secondly, here is the reason why "not":
Mostly because of "compressor" & "limiter" that are present in Stem Creator. It looks like some VST magic that NI built into Stem Creator to provide real-time feedback. I'm not familiar with this technology, so your best luck remains with Stem Creator 🙂

NUO-STEMS is "stuck" at "Checking License"​

There might be few potential causes:

  1. Your computer is not connected to the internet. NUO-STEMS requires internet connection on the startup to check the license.
  2. Your provider/system/WiFi-router blocks https://nuo-stems.com from being reachable.
    1. Restart computer
    2. Restart WiFi router
    3. Launch NUO-STEMS
  3. Windows PowerShell is for some reason "broken" on your computer
    1. Follow this guide to fix it:link

I bought new computer, how do I activate/transfer my license to it?​

If you want to transfer license to new computer - you need to send me:

  1. Your email that you used for purchase
  2. New computer uuid - https://nuo-stems.com/uuid

NUO-STEMS crashes at launch​

Try deleting these folders and then start NUO-STEMS again:

  1. On Windows:
    1. C:\Users\YOUR_USERNAME\AppData\Local\Programs\NUO-STEMS 3\
    2. And also remove: C:\Users\YOUR_USERNAME\AppData\Roaming\NUO-STEMS 3\
  2. On Mac OS:
    1. /Users/YOUR_USERNAME/Library/Application Support/nuo-stems-3/

If it doesn't help:

  1. Launch NUO-STEMS and let it "crash"
  2. Send me main.log file from:
    1. Windows logs location: C:\Users\YOUR_USERNAME\AppData\Roaming\nuo-stems-3\logs\main.log
    2. Mac OS logs location: /Users/YOUR_USERNAME/Library/Logs/nuo-stems-3/main.log

Where can I read about what's coming & talk to other users?​

All the communication is on the Facebook Group

Some things are also posted in the NUO-STEMS blog

I don't have Facebook Page, how can I get support?​

You can contact me on [email protected]

[error] Unhandled Exception UnhandledRejection Error: Python exited with code 255​

Solution: change Preferred Algorithm in “Settings” from MPS to CPU.

Can I use my license on 2 computers?​

One license is only for one computer.

If you want to transfer your license to another computer – see license transferring section above 🙂